[xofmedia]

Just a quick addition to the above solution. I had to create a sample post for the default “uncategorized” category as well… so there is at least one post there.

[xofmedia]

I started getting a similar error on another site I own using another Cryout theme (Septera Plus). When trying to access the customizer… I was being told by the website that there was a server error and that the admin has been sent an email. I checked my email and I did receive an email with a link to the same errored page that created it. No solution, but an acknowledgement I have an issue with the website. I have a third website using Septera Plus but that site isn’t experiencing any issues. I figured there must be something else going on besides just the theme I’m using… however, I’m not having any issues when switching and using a default theme. I filed a support ticket with Cryout and I received an immediate reply that has solved my problem.

I was assured they are aware of the issue with the customizer.. but working on a synced fix with all the code sets they use can be a challenge. In the interim, they suggested I check to make sure I don’t have any categories that do not have any posts associated. Sure enough… I had one category I just created and there weren’t any posts yet. I created a sample post under that category and my word press customizer became accessible again.

This solves my problem for Kahuna Plus and any other Cryout theme I’m using. This was the difference between the two websites both installed with Septera Plus. One had posts for all the categories and one website had 0 posts listed for one of my categories. Once I created a sample post I could access the customizer.

I have been told they are aware of the problem and are working on a fix. I hope some of this information helps you.

[xofmedia]

Was there an answer to this because I’m getting the same error..

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