Choose Your Pricing Plan

  • Priority Support

    • Lifetime Link Removal Instructions for one theme
    • 1 Year Priority Support for one theme
    • Lifetime theme updates
    • A warm and fuzzy feeling
    • More goodies to come
  • Developer Club

    • Lifetime Link Removal Instructions for all themes
    • 1 Year Priority Support for all themes
    • Lifetime theme updates
    • Support and early access for our future themes
    • A warmer and fuzzier feeling
    • More goodies to come

What payment methods are accepted?

We accept Paypal and all major credit and debit cards. For subscription services you will need to have a PayPal account – you can also create one at the moment of payment.

All payments are processed through PayPal using its secure and well-established credit card payment gateway service.

What does Priority Support include?

Topics covered under priority technical support include (but are not limited to):

  • priority 24 hours answer time (usually 1-4 hours during our work hours)
  • theme functionality guidance
  • advice and suggestions on how to configure theme options to obtain a particular result
  • testing and identifying possible reported bugs in the theme and providing a temporary solution (if possible) until the issue (if confirmed) is corrected in the theme
  • testing and identifying possible compatibility conflicts with third party plugins and providing a temporary solution (if possible) until the issue (if confirmed and possible) is corrected in the theme
  • suggestions of plugins for specific functionality (if available)
  • simple (several lines of code) styling customizations
  • simple (several lines of code) functionality tweaks
  • simple (several lines of code) page templates
  • providing a base child theme

Support is provided via email (and is handled by our ticketing system).

What does Priority Support not include?

Technical support is not a customization service. As a result, under technical support we will not:

  • provide extensive code/styling customizations for your site
  • customize the theme to fit your design specifications (beyond the limits mentioned above)
  • customize the theme to compensate for issues created by a third party extension
  • write custom child themes, plugins or extensions
  • add new theme functionality, options or controls for your particular site

These services can be provided through our customization service. For an estimate, use the request form to contact us.

Migrating Premium Support access

Starting with August 1st 2016 we’ve implemented an account system on our website. As of this date, the link removal instructions and child theme are automatically available in the customer account. If you have made a donation or purchase for premium support before this date, to record past payments into the new system and gain access to the link removal information we ask that you register for an account and order the free ‘Migrate Premium Support’ service. You will not need to make a payment.

Request Premium Support Migration

Please include any helpful information (such as the name, email, company name – if different; payment date or a previous ticket number) that will help us in identifying previous payment(s) in the order’s Additional Information field.

We will manually process and migrate previously purchased support services to your account in up to 5 work days. You will receive an automated confirmation email once the procedure is complete. If we cannot locate the purchase(s), we will contact you for further information.

Previous premium support purchases will be migrated at no additional cost to the Priority Support package for a year starting with the date of the most recent donation/payment.

If previous premium support purchases total value surpasses the Club Membership cost, we will migrate you to this instead at no additional cost for a year starting with the date of the most recent donation/payment.

Important: If more than a year has passed since the most recent date of payment, we will provide access to the link removal child theme and instructions information but not to the support system. The use the support system you will need to renew your priority support subscription.