Access to the support system requires an active Priority Support subscription, Plus theme license or Developer Club membership.
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What does Priority Support include?
Topics covered under priority technical support include (but are not limited to):
- priority 24 hours answer time (usually under 4 hours during our work hours)
- guidance for theme features, options and functionality
- information on how to configure theme options to obtain a particular result
- test and identify possible reported bugs in the theme and (where possible) provide a temporary solution until the issue (if confirmed) is corrected in the theme
- verify possible compatibility conflicts with third party plugins and provide a temporary solution (where possible) until the issue (if confirmed and possible) is corrected in the theme
- suggestions of plugins for specific functionality
- simple (up to 10 lines of code) styling customizations
- simple (up to 10 lines of code in up to 3 files) functionality tweaks
- simple (several lines of code) page templates
- provide a base child theme
Support is provided via email only and is handled through our ticketing system.
What does Priority Support not include?
Our technical support is not a customization service. As a result, technical support does not include:
- extensive code or styling customizations for your site (beyond the limits indicated)
- customize the theme to fit your design specifications
- customize the theme to compensate or correct for issues created by a third party extension, hosting limits or old WordPress versions
- write custom child themes, plugins or extensions
- add new theme functionality, options or controls for a particular site
These services can be provided through our separate customization service. For an estimate on a custom work project,