Priority Support

 

Access to the support system requires an active Priority Support subscription, Plus theme license or Developer Club membership.

Log into your account to check available subscriptions.

Log In View Pricing

What does Priority Support include?

Topics covered under our priority technical support include (but are not limited to):

  • priority 24 hours answer time (faster during our work hours: 10:00 – 18:00 UTC+2)
  • guidance for theme features, options and functionality
  • advice on how to configure theme options to obtain a particular result
  • test and identify possible reported bugs in the theme and (where possible) provide a temporary solution until the possible issue is corrected in the theme
  • verify compatibility conflicts with third party plugins and provide (where possible) a temporary solution until the issue is corrected in the theme
  • advice on plugins for specific functionality
  • simple (up to 10 lines of code) styling tweaks
  • simple (up to 10 lines of code in up to 3 files) functionality tweaks
  • simple (several lines of code) page templates
  • a base child theme

Support is provided via email only and is handled through our ticketing system.

What does Priority Support not include?

Our technical support is not a customization service. As a result, technical support does not cover:

  • customizing the theme to fit your design or functionality specifications
  • customizing the theme to compensate or correct for issues created by a third party extension, hosting limits or old WordPress versions
  • writing custom child themes, plugins or code
  • adding new theme functionality, options or controls for a particular site

These services can be provided through our separate customization service. For an estimate on a custom project:

request a quote