Access to the support system requires an active Priority Support subscription, Plus theme license or Developer Club membership.
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What does Priority Support include?
Topics covered under our priority technical support include (but are not limited to):
- priority 24 hours answer time (usually under 4 hours during our work hours)
- guidance for theme features, options and functionality
- advice on how to configure theme options to obtain a particular result
- test and identify possible reported bugs in the theme and (where possible) provide a temporary solution until the possible issue is corrected in the theme
- verify compatibility conflicts with third party plugins and provide (where possible) a temporary solution until the issue is corrected in the theme
- advice on plugins for specific functionality
- simple (up to 10 lines of code) styling tweaks
- simple (up to 10 lines of code in up to 3 files) functionality tweaks
- simple (several lines of code) page templates
- a base child theme
Support is provided via email only and is handled through our ticketing system.
What does Priority Support not include?
Our technical support is not a customization service. As a result, technical support does not cover:
- customizing the theme to fit your design or functionality specifications
- customizing the theme to compensate or correct for issues created by a third party extension, hosting limits or old WordPress versions
- writing custom child themes, plugins or code
- adding new theme functionality, options or controls for a particular site
These services can be provided through our separate customization service. For an estimate on a custom project: