Terms and Conditions

1. Licensing

All our products are licensed under the GNU General Public License version 2.0 or later.

2. Warranty

Products and services sold by Cryout Creations Srl are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Our products are guaranteed to function on a clean install of the minimum, stable and required version of WordPress. Because the number and variety of extensions and systems is vast and wide, we do not guarantee that our products will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using our products or services. Should conflicts occur with third-party software, we will do our best to resolve them, but cannot guarantee a resolve.

3. Compatibility

Our themes and plugins are designed to function properly with WordPress 4.5 and newer. We always make sure they are up to date with the latest versions of WordPress. We cannot guarantee they will work properly on older installations of WordPress. We cannot guarantee the compatibility with all third party software and plugins. If a conflict does arise, we will do our best resolve the situation.

Moreover, we cannot guarantee the themes or plugins will function correctly after modification to the code, or a failure to install the extension or WordPress properly.

4. Updates

Automatic updates for our commercial extensions are available to license holders who have an active and valid subscription and license key.

For purchases that include an automatically renewing subscription, automatic updates are provided for as long as the subscription remains active.

For themes and plugins published on the official WordPress.org repository, updates for these will continue to be available regardless of the status of the subscription.

5. Support

The Priority Support service is included with our commercial products or can be purchased separately for the free ones or after expiration. Priority support is provided for one year starting with the purchase date. After one year has passed, the subscription must be renewed in order to continue receiving support for the items purchased.

For purchases that include an automatically renewing subscription, support is provided for as long as the subscription remains active.

Priority support includes the rectifying of issues arising from packaged theme or plugin features, bug fixes and basic usage questions. The use or issues arising from the use of third party plugins, troubleshooting issues occurring in versions of Internet Explorer older than version 10, WordPress itself, or customizations are not covered by the priority support service.
While we attempt to provide the best support possible for our products, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

We also provide free support through our on-site forum, but such support is provided only when possible and without any guarantee.

6. Refunds

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the product unusable, we will consider providing a refund.
Refunds for our priority support service or our commercial products will be offered at our sole discretion and must meet all of the following conditions:

  • You are within the first 30 days since the purchase of the product/service
  • You have no resolved support tickets covered by the purchase
  • You have attempted to resolve the issue(s) with our support team
  • You are no longer and will not be using the product(s) included with the purchase on any website

Issues caused by 3rd party plugins, themes, WordPress itself, server or other software will not provide grounds for a refund

By purchasing our products or services you agree to this refund policy.

7. E-mails & Privacy

Cryout Creations may occasionally send you emails related to the purchase of products or services from our company. We may also send you occasional email newsletters relating to purchased product updates, promotions, or new products. We will never sell or release your email to any third party vendors. You can opt out of these emails at any time.

We store the information you enter upon registration/order only in connection to providing you the purchased products or services. You can request we completely delete this information from our system at any time after you are no longer using our services in accordance with the EU GDRP.

See our Privacy Policy for detailed information on how your data is protected and who has access to it.

8. Currency & VAT

All prices listed and all payments are processed in US Dollars (USD), unless otherwise clearly indicated.

The listed prices are final and do not include Value Added Tax (VAT). VAT will automatically apply for some customers, according to the European Union regulations and will be clearly displayed in the cart and during checkout.

We are charging VAT to all private customers located within the European Union. We are not charging VAT to customers who are located outside the European Union.

You are treated as a private consumer if you did not submit a valid VAT registration number. We are charging VAT for private consumers located within the EU.
You are treated as a business customer if you submitted a valid VAT registration number. We are not charging VAT for business customers located within the EU.
Your VAT registration number is mentioned on your invoice. You can add your VAT registration number in your account profile section or during checkout.

9. License Agreement

By purchasing our products or services, you indicate and consent that you have read and agree to the Terms and Conditions listed and detailed on this page. We reserve the right to update the current Terms and Conditions at any time without prior notice.

Last updated: 2020-01-01