Terms and Conditions

1. Licensing

All our products are licensed under the GNU General Public License version 2.0 or later.

2. Warranty

Products and services sold by Cryout Creations Srl are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
On a WordPress installation that functions correctly on a clean install of itself, our products are guaranteed to  function on a clean install of the minimum, stable and required version of WordPress. Because the number and variety of extensions and systems is vast and wide, we do not guarantee that our products will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using our products or services. Should conflicts occur with third-party software, we will do our best to resolve them, but cannot guarantee a resolve.

3. Compatibility

Our themes and plugins are designed to function properly with WordPress 4.2 and newer. We make sure they are up to date with the latest versions of WordPress. We cannot guarantee they will work properly on older installations of WordPress. We cannot guarantee the compatibility with all third party software and plugins. If a conflict does arise, we will do our best resolve the situation.

Moreover, we cannot guarantee the themes will function correctly after modification to the code, or a failure to install the product or WordPress properly.

4. Support

Priority support for our products is only available for those who have an active, paid priority support service. Priority support is available for one year starting with the purchase date. After one year has passed, the purchaser must renew their support service in order to continue receiving support for the items purchased.

Files and documentation that are included with a purchase remain available in the customer account regardless of the status of the support subscription.

For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active. For themes and plugins published on the official WordPress.org repository, updates for these will continue to be available regardless of the status of the support subscription.

Priority support includes the rectifying of issues arising from packaged theme or plugin features, bug fixes and basic usage questions. The use or issues arising from the use of third party plugins, troubleshooting issues occurring in versions of Internet Explorer older than version 9, WordPress itself, or customizations are not covered by the priority support service.
While we attempt to provide the best support possible for our products, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

We also provide free support through our on-site forum, but such support is provided at our own discretion and without any guarantee.

5. Refunds

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider providing a refund.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:

  • You are within the first 30 days of the purchase of the service.
  • You have no support tickets that have been answered beside the one(s) related to the issue that is causing the refund request
  • You have attempted to resolve your issue(s) with our support team.
  • You are no longer and will not be using the product(s) included with the purchase on any website.
  • Issues caused by 3rd party plugins, themes, WordPress itself, server or other software will not provide grounds for a refund.

By purchasing products or services from our site, you agree to this refund policy.

6. E-mail

Cryout Creations may occasionally send you emails related to the purchase of product(s)/service(s) from our company. We may also send you occasional email newsletters relating to purchased product updates, promotions, or new products. We will never sell or release your email to any third party vendors. You can opt out of these emails at any time.

7. VAT

Our prices do not include VAT and we do not charge VAT when placing an order. If you are purchasing as a company registered within the European Union, it is your responsibility to follow the proper taxation rules and to provide a valid VAT code (if available) with the order.

8. License Agreement

By purchasing our products or services, you indicate and consent that you have read and agree to the Terms and Conditions listed and detailed on this page. We reserve the right to change the current Terms and Conditions at any time without prior notice.

Revision 20170317