Comments not appearing since upgrading to WordPress 5.5

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  • #106462

    I updated to WordPress 5.5 this morning, and now for some reason comments are now longer appearing under posts. The comment count for each post is correct, and comments can be submitted and appear under “Comments” in the WordPress dashboard, but they don’t appear under each post.

    Mantra theme is v3.2.0

    No PHP errors.

    I disabled all plugins, no luck.

    I switched theme to TwentyTwenty and all appears to be working.

    Switched back to Mantra, and I rolled back WordPress to 5.4.2 and all kicked into action again, although only new comments are appearing, not ones prior to the WP 5.5 update.

    I’m wondering if it’s some incompatibility with Mantra and WordPress 5.5?

    • This topic was modified 1 month ago by Rufus.
    #106468

    Hello. I have the same.
    I have exactly the same problem after updating. On a standard topic, comments work. On the topic “Mantra” no.
    There is another site on the topic “Nirvana” – everything works there.

    #106469

    I’m also having the same. Thanks for sharing your experience, Rufus. Saves me the testing.

    Note that Mantra still has the bug of displaying categories (poorly formatted) when set not to.

    Website: davidya.ca

    • This reply was modified 1 month ago by davidfb. Reason: update
    #106480

    Same issue here as well, after the 5.5 update the comments are disabled when you break comments into pages with however many top level comments per page.

    Cannot simply disable breaking comments into pages as that slows down any page/post with a plethora of comments. Can someone please help?

    #106481

    Interesting. I have comments for some posts which are split over multiple pages (I can’t remember how pagination is done, it may be a plug-in – but I did try disabling plugins).

    in my case, with WordPress 5.5 and Mantra 3.2.0, users can comment, but once submitted the comment does not appear under the post.
    An excerpt of the comment does appear in a widget (provided by the “Decent Comments” plugin) in the sidebar though, so whatever Decent Comments is doing to pull the comments seems to be different to Mantra.

    #106482

    Yes, same here. The submit comment box is present and the comments total but existing comments are not displayed. I disabled all related plugins and it made no difference.

    Currently Mantra is updated to support WP 5.2

    #106483

    Will support see these forum posts or should we contact them some other way? Definitely need to have comments show up after the 5.5 update

    #106484

    For Free themes, this is the way. Zed should check in soon. Don’t think they’re full-time at this so it may be a few days. I’m looking at moving to a more recent and supported theme as they’ve not fixed the bugs from the last update Mantra yet.

    #106485

    I broke 50 pieces. Disabled splitting – didn’t help. Temporarily switched to another topic.

    #106488

    I have a workaround which fixed it for me.

    The problem appears to be with the WP_Comment object.
    It has an array key called “comment_type”.

    Mantra is looking for a comment_type which is which is an empty string (”).

    It looks like WordPress 5.5 has set a specific value for comment_type, the value being “comment”.

    My workaround involves editing one of the Mantra files (I’m not sure if this can be done somehow in functions.php – I suspect not).

    This is for Mantra 3.2.0 by the way.

    File is wp_content/themes/mantra/includes/theme-comments.php

    Line 22 is
    case ”:
    Add a line after this with:
    case ‘comment’:

    This will take both comment_type values into account and treat them the same.

    • This reply was modified 1 month ago by Rufus.
    • This reply was modified 1 month ago by Rufus.
    #106491

    I’ve found a workaround which fixed it for me.

    The problem appears to be with the WP_Comment object.
    It has an array key called “comment_type”.

    Mantra is looking for a comment_type which is which is an empty string (”).

    It looks like WordPress 5.5 has set a specific value for comment_type, the value being “comment”.

    My workaround involves editing one of the Mantra files (this can probably be done more elegantly in functions.php but I just wanted to demonstrate the problem).

    This is for Mantra 3.2.0 by the way.

    File is wp_content/themes/mantra/includes/theme-comments.php

    Line 22 is
    case ”:
    Add a line after this with:
    case ‘comment’:

    This will take both comment_type values into account and treat them the same.

    • This reply was modified 1 month ago by Rufus.
    #106493

    I have this problem too. The fix suggested by Rufus did not work for me — so I ended up simply rolling back to WordPress 5.4.2 and restoring the database from before the upgrade. I’m hoping this will be corrected soon.

    #106495

    Rufus, thank you very much!
    You are my savior)
    It helped me, the theme works.
    Thank you very much again! All the best to you!

    #106513

    For me, Mantra had several bugs that had not been addressed. This was the kicker. It’s become an old theme, not well integrated with modern WordPress. Why keep trying to patch and work-around?

    I’ve migrated to Esotera with the Arcanum child theme. I was easily able to restore the general flow of the site but with a refreshed look. The bugs are gone, there’s new features and more customizations, it’s integrated with WordPress Customizer, and theres a Plus upgrade for more features.

    A few things I plan to tweak but am pleased with the result. Am also pleased with Cryout. Looked at another makers theme that was highly recommended. It had a couple of cool features but was full of bugs and missing customizations.

    #106535

    @Rufus – thanks a lot! Had the same problem with Mantra after an update to WP 5.5. Your suggestion about editing wp_content/themes/mantra/includes/theme-comments.php worked fine for me for 2 websites!

    #106542

    Just thought I would share — I have modified the mantra/includes/theme-comments.php file, but I did it slightly differently than @Rufus suggested. I used the equivalent template of the Kahuna theme as a model — this can be found here –
    https://themes.svn.wordpress.org/kahuna/1.6.1.1/includes/comments.php – I just chose that one because it is the most recently updated free Cryout theme.

    So now my Mantra template contains this switch statement:

    function mantra_comment( $comment, $args, $depth ) {
    	$GLOBALS['comment'] = $comment;
    	switch ( $comment->comment_type ) :
    		case 'pingback'  :
    		case 'trackback' :
    		?>
    			<li class="post pingback">
    			<p><?php _e( 'Pingback: ', 'mantra' ); ?><?php comment_author_link(); ?><?php edit_comment_link( __('(Edit)', 'mantra'), ' ' ); ?></p>
    		<?php
    		break;
    		case '' :
    		default :
    	?>

    The pingback/trackback switch statements were at lines 55-60 of the original Mantra template. I moved them to the beginning of the switch statement following the Kahuna example, and also because I just thought it would be cleaner to have the default spec at the end.

    The main difference with my solution is that I am using “default” rather than “case ‘comment'”. Probably doesn’t matter … just a matter of coding preference.

    #106624

    This might be a dumb question, but how do I go about editing the comments.php lines of code to do this? I’ve gone into the theme editor but I don’t think that’s the correct area to be editing the code.

    Can anyone help me further? Is there something I can put into functions.php? I’m unsure how to navigate to wp_content/themes/mantra/includes/theme-comments.php

    Thank you

    #106628

    Do you have FTP access? You can edit directly through the theme editor in WordPress– I prefer using SFTP for edits simply because it makes it easier for me to make a backup copy of the original file.

    I think that a functions.php modification would be preferable, but I personally wasn’t sure how to write one. Given that the Mantra theme hasn’t been updated since May 2019, there’s probably no downside to editing the theme file itself. (I’m sure that if and when a theme update is pushed out, it will address this issue).

    #106703

    No, I do not have FTP access. When editing within the theme editor, where would I copy/paste the code into through the editor? Thank you for your help, not familiar with this type of editing the theme code and what not 🤷‍♂️

    #106739

    If you are not comfortable editing the theme files, you might want to just wait for an upgrade. I contacted the theme developer via the comments form, and have received this response:

    Thank you informing us of this issue. We will release an update for Mantra as soon as possible to address it.

    They didn’t specify a date, but the changes I made were based on something they already have in another theme, so I don’t think it will take them long.

    If you do want to make changes, I would suggest you follow the instructions that @Rufus provided in post-106488, and simply add this line immediately after line 22. (So it would be a new line #23).
    case 'comment' :

    You’ll find the theme-comments.php template under the “includes” section of the theme editor.

    #106772
    Zed
    Cryout Creations Team

    I am sorry for the slow reply, but we’ve been kept somewhat occupied for the past week with some personal matters.

    We are aware of the issue since @abigal2 pointed it out and have already implemented the necessary correction in our development code to support WordPress’ 5.5 change making comments to always have a type.

    Unfortunately, due to guideline changes and requirements imposed on repository themes since the last Mantra release, submitting the next update requires from us to perform extra changes in the theme and these will need some additional time to implement.

    Until then, if you’re not comfortable with the manual edits described above I’ve added a theme zip that includes the necessary correction to our own archive.
    You can use this plugin to update an already installed theme via manual zip uploads.
    Alternatively WordPress 5.5 theoretically implements this feature as well, however it hasn’t worked in my tests (if it does work for you, then that’s great). Later edit: apparently this was an issue for sites hosted on Windows only and is fixed in 5.5.1.

    • This reply was modified 3 weeks ago by Zed.

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    #106773

    Thank you for this clarification, @Zed.


    @Parre
    –I have downloaded the zip file update, and verified that it incorporates the same change to the theme-comments.php file that I made — so following the instructions that @Zed gave for upgrading the theme should work for you.

    #106794

    @Zed The zip file worked, thank you very much!!

    #107073
    Zed
    Cryout Creations Team

    The official Mantra 3.3.0 update released this week includes the fix for the missing comments issue.
    Thank you all for suggesting corrections and for the patience.


    If you like our creations, help us share by rating them on WordPress.org.
    Please read the available documentation and search the forums before posting.
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