Can’t set site icon

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  • #136502


    When I try to set the site icon, it doesn’t work.

    I go to customize-site identity, scroll down to the icon selection, press the button to select an image, the media library opens, I click on the image, then press the “select” button, and instead of successfully finishing the task, the picture gets “unselected” (not highlighted) and nothing happens. It’s as if I had clicked anywhere but on the button.

    If the picture is bigger than 512 * 512 px, the button reads “trim” or “crop”, but it doesn’t work either. Once I press it, an error message pops up that reads “an error has occurred when cropping the image”.

    What can be done?

    Thanks in advance,



    Cryout Creations mastermind


    The customize screen (and the media selection/cropping functionality) are core WordPress functionality and they should simply just work.
    When they don’t, it’s usually due to something interfering (like plugins or even browser issues).

    If you like our creations, help us share by rating them on
    Please check the available documentation and search the forums before starting a topic.
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