502 Bad Gateway error

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  • #122454

    Hello,

    My name is Cristi and I have an issue with my website canticer.bio

    The website is hosted on wordpress.com and for few weeks I faced this error when I try to access my website https://drive.google.com/uc?id=1LwsisiREqbY4TI-_r84INUda2JnSfwkP

    There are moments when the websites loads but then after you few minutes, it’s down again.

    I contacted the wordpress.com support team and they manage to replicate the error and find this error in the CLI.

    [12-Oct-2021 20:31:43 UTC] PHP Notice: Undefined index: WP_Widget_Recent_Comments in /srv/htdocs/wp-content/themes/nirvana/includes/theme-comments.php on line 74
    [12-Oct-2021 20:31:44 UTC] PHP Notice: Undefined index: WP_Widget_Recent_Comments in /srv/htdocs/wp-content/themes/nirvana/includes/theme-comments.php on line 74
    [12-Oct-2021 20:31:44 UTC] PHP Notice: Undefined index: WP_Widget_Recent_Comments in /srv/htdocs/wp-content/themes/nirvana/includes/theme-comments.php on line 74
    [12-Oct-2021 20:31:44 UTC] PHP Notice: Undefined index: WP_Widget_Recent_Comments in /srv/htdocs/wp-content/themes/nirvana/includes/theme-comments.php on line 74

    The error appeared to them at the 3rd chat talk with them in 3 weeks. For the first two chats, they didn’t manage to replicate the error, for them the website was working. But for me, it was down for weeks. I ve tested the website from multiple devices and IP addresses from Romania and had the same issue.

    They recommend to activate another theme to see if the error persist and after I activated another theme, the website is working fine.

    Can you help us please to solve this issue because we want to continue to use your website.

    I reactivated the theme so you can take a look.

    Thank you very much.

    Wish you a great day,
    Cristi

    Website: canticer.bio

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