June 12th, 2014 at 09:52 #25725
ZedCryout Creations Team
Many times, bugs are not really bugs but issues, and issues are not really issues, but mere incompatibilities.
Minimal step by step tutorial for debugging bugs/issues/incompatibilities:
Prerequisite: Turn off and disable any caching plugin you might use (also use the plugin’s functions to clear/erase/delete the cache before disabling it).
1. Switch to another theme. Does the issue still occur? (not all issues can be tested this way so skip this step if necessary)
- if YES, the issue is not theme related; go to 2
- if NO, it’s a theme issue/incompatibility; go to 3
2. Disable all plugins. Does the issue still occur?
- if YES, then it could be a WordPress / installation / server issue; special testing/debugging is necessary; try using a WordPress debug plugin.
- if NO, re-enable all plugins one by one and see which one (or ones) create the issue; then contact the plugin(s)’ author(s) for support;
3. So it could be a theme issue. Disable all plugins. Does the issue still occur?
- if YES, create a post on the forum and describe the issues (and step to reproduce it, if possible)
- if NO, re-enable all plugins one by one and see which one creates the issue; create a post on the forum describing the issue and tell us the incompatible plugin;
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