Thank you on the last problem, I actually did find it.. I am somewhat of a newbi at this..
went to ‘appearance’- customize, header.. will not give me the original customize menu.
this is essentially what copied:
Save & Publish Cancel
You are customizing
Widgets Press return or enter to open this panel
where’d it go? I have plugins, but…. just went down the list.. Header and Background.. do not work. Customize does not work. ??