We’ve seen such issues happen in the past when servers have trouble handling the processing of HTML entities in the form data.
First test if you are able to re-save the currently saved data, and if yes, look for any entity usage in the new text you’re trying to add/replace.
If saving the (already) saved configuration triggers the same error then the server must have changed/migrated configuration since you’ve initially configured the theme. You can look for the presence of entities in the already saved data, but if that is not the case, it may be server-dependent (related to the hosting server configuration or the additional security layers).
“but if that is not the case, it may be server-dependent (related to the hosting server configuration or the additional security layers).”
What questions should I be asking of my hosting company if this is the problem? How would I go about asking them to fix this? Is it possible to be more specific about the possible configuration or security issues?
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