Cannot save changes in Presentation page

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  • #110693

    I have 2 sites, one uses Nirvana, the other Mantra. Almost a year ago, I wanted to change the copyright date on the presentation pages. When I tried to save the changes, I got a 403 error message.

    I followed all the leads that you offered, but nothing worked.

    Until mid March, when I really needed make serious changes, because of the Coronavirus. Magically, without me doing anything, the problem was no longer there.

    Today I logged on to both sites, and the problem has returned.

    Please explain what is going on, and how I can change the copyright dates again.

    Website: dundeemethodist.org.uk%20and%20also%20http://methodistchurchinscotland.net

    #110855
    Zed
    Cryout Creations mastermind

    From past experience we’ve reached the conclusion that (excluding permissions errors or plugins interfering with WordPress’ dashboard) such issues are usually caused by server restrictions or misconfiguration which either limit the amount of text that is accepted in the theme’s input/textarea fields or cannot support specific characters.

    To debug where the fault lies, I suggest making a theme settings export and leaving all the fields that hold large blocks of text empty to save the saving procedure. If this works with those fields empty, add their content back one by one (from the export) to see when the issue returns.

    You can use a site like unserialize.com to convert the export file to one that’s more easily readable.


    If you like our creations, help us share by rating them on WordPress.org.
    Please check the available documentation and search the forums before starting a topic.
    #111022

    Hmm. All I am trying to do is change 2020 to 2021 in a footer. I am not increasing the volume of text, nor am I introducing a special character. Do you have any other thoughts?

    #111135
    Zed
    Cryout Creations mastermind

    But you may already have text that’s causing issues with the current server configuration, which may or may not be the same since the last time you successfully saved.

    I suggest looking if you have any characters from the extended set (beyond ASCII) in any of the input and textarea fields – if you do try removing them to see if that resolves the limitation.


    If you like our creations, help us share by rating them on WordPress.org.
    Please check the available documentation and search the forums before starting a topic.
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